Shipping Policy
At Custom Packaging Zone, we’re committed to delivering your custom packaging products quickly, safely, and in perfect condition.
This Shipping Policy outlines how we process, handle, and deliver your orders—so you always know what to expect.
Production & Shipping Timeline
Production Time:
Once you approve your final digital proof and confirm payment, your order enters production. Standard production takes 8 to 10 business days, depending on the complexity of your design and any special customization requests.
Shipping Time:
After production is complete, delivery typically takes 3 to 5 business days for most regions.
International delivery times may vary based on the destination and local customs processing.
Free Shipping Regions
We’re proud to offer free standard shipping to the following regions:
United States
Canada
Australia
United Kingdom
If your order is being shipped outside these areas, a small international shipping fee will be applied at checkout.
This fee helps us ensure secure, on-time global delivery based on your location and order size.
Expedited Orders
Need your packaging sooner?
We offer expedited production and shipping for urgent projects. Expedited orders are usually processed and shipped within 5 to 7 business days, depending on the order details and materials.
For tight deadlines, please contact our team before placing your order to confirm availability.
Address Accuracy & Responsibility
Please double-check your shipping address before confirming your order.
If the address provided is incorrect and the shipment is returned to us, you’ll be responsible for covering reshipping costs to the correct address.
We cannot be held responsible for delays or non-delivery caused by inaccurate address details.
Unclaimed or Returned Shipments
If a shipment is unclaimed or cannot be delivered due to an incorrect address, it will be returned to Custom Packaging Zone.
In such cases, you will be responsible for any reshipping fees required to resend your order.
Trusted Shipping Carriers
To ensure reliable and secure delivery, Custom Packaging Zone partners with trusted global carriers:
FedEx
UPS
DHL
These partnerships help us deliver your custom boxes quickly and safely across multiple regions worldwide.
Order Tracking
Once your order ships, you’ll receive an email notification with a tracking number and link.
You can track your package in real-time and get an accurate estimate of when it will arrive.
Dedicated Customer Support
Our customer support team is always ready to assist you at every step of your order.
Whether you need help tracking your shipment, requesting faster delivery, or resolving a delivery issue, we’re just a message away.
📩 Email: support@custompackagingzone.com
📞 Phone: 409-1623-098
🌐 Website: www.custompackagingzone.com